You can make your purchases securely on www.namesbynoush.com.

We will charge the full amount to your credit card when you place your order.

We will email you a computer-generated image of your order within 3 days after your order is placed. The products will take up to 16 days to manufacture after the confirmation of computer-generated images. You may chose to rush your order; in this case the manufacturing will take 8 days after confirmation of the images. Shipping within the US takes 3-4 days, and 7-20 days should be allotted for the delivery of international shipping.

The moment your order is dispatched, we will send you an e-mail confirmation with your tracking information. Don’t forget to check your junk mail folder.

Yes. We ship our international orders via USPS or UPS. The delivery time depends on the carrier to the final destination, but you can expect an average of between 7-20 business days.

Yes. You can choose the option of rushed order to receive your product 8 days faster.

Currently, we accept Visa, MasterCard, American Express and Paypal for all orders.

We are confident that you will love your custom design bauble. We will send you photo realistic images of your special orders before production, If you are not happy with the designs after 3 changes, we offer full refund. We cannot accept cancellations or returns of personalized items after the confirmation of computer-generated images because they are made to order. Therefore, all personalized items are a definitive sale. If an item is defective or looks different than our 3d designs, please e-mail our customer service department at info@namesbynoush.com

We do not take back or exchange jewels, so you must ensure you order the correct size by going to a jeweler. If you accidentally order the wrong size, you can email us and we will try to accommodate you.

We do not take back or exchange jewels, so you must ensure you order the correct size by going to a jeweler. If you accidentally order the wrong size, you can email us and we will try to accommodate you.

We do not deliver to PO boxes. PO box addresses can only be used for billing, but deliveries must be sent to a standard street address.

Each jewel comes with a six-month guarantee. If something should happen to your jewel during this period due to quality issues, all you have to do is send us an email and we will send you a return label. Your jewel must be sent to the address below and it will be returned to your address within 2 to 4 weeks from when we receive it.

If your jewel is no longer under the six-month guarantee, please contact us by email at the following address and we’ll be more than happy to provide you with a repair estimate.

Our jewelry is all in 14k or 18k gold, Therefore there will not be any color fading in pieces. However showering with your jewels (specialy diamond pave pieces) will make them dirty. This will result in loss of shine after some time. Please make sure you clean your jewelry every 3-5 months to make sure the diamonds stay clean and sparkly. Please do not wear your jewelry in salt water or the gym. For diamond pave jewels, please have the diamonds checked by a professional jewelry once a year.