Returns & Refunds

/Returns & Refunds
Returns & Refunds 2017-08-23T15:47:23+00:00

Computer Generated Imaging

In order for us to produce products you are satisfied with, we create your piece of jewelry using highly advanced and detailed 3-D programs in virtual space. We will send you computer-generated images of your jewelry before producing them. Please keep in mind that these images are generated using 3-D programming, and are not pictures of the real product. Your final product may be slightly different than the images provided before production. All of our personalized jewelry pieces are hand crafted. Due to the nature of our hand made jewelry, the text or engravings will not be perfect and will not look like machine engraving or stamping.

– Product Imaging

Our jewelry is pictured to show as much detail as possible. Some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visualize the items.

– Returns due to design

We will never produce your product before your final approval. We send our customers a computer-generated image of their order before we produce them. We spend a lot of time, and love, on each order and hope you are satisfied with our designs. Customers that are not satisfied by the renders after 3 revisions will receive a refund of 80% on their order. However, once the piece is approved, we do not accept returns related to design.

– Returns due to quality

We are confident that you will be happy and will love your personalized purchase. If an item arrives defective, we will repair it within thirty (30) days of your purchase at no additional cost. Due to the nature of our personalized and made-to-order jewelry, all orders are FINAL SALE after 30 days. If you face an issue with our product after 30 days, please email us at info@namesbynoush.com.

Any improperly packaged or non-insured packages will be returned to sender. Items that show signs of wear, or have been resized, altered, or damaged cannot be accepted.

– Receiving incorrect or damaged goods

In case the box in which the item has arrived in has extensive visible damage or is the wrong order, you are requested to contact us as soon as possible at info@namesbynoush.com

– Shipping & Handeling

All of our orders are shipped via USPS (ground 3-4 days). US shipping is complimentary on orders over $120. As each piece is specially created for you, we will need 20 days to produce them to perfection. Orders will ship within 20 business days after the approval of the computer-generated images by the client.

– International orders

Most international orders are welcome. Please choose the international shipping option during checkout and your package will be shipped via USPS priority mail. Delivery can take up to 7-20 business days and does not include any delay in customs. The recipient is responsible for all duties and taxes. We will ship to the provided shipping address and are not responsible for actual delivery as we have no control over your local country post office.

Names by Noush will not be held responsible for lost, stolen, delayed, or marked ”delivered” shipments after delivery to the shipping carrier.

– Rush orders

Please note that if you choose ”rush order” at checkout that does not mean the product will ship the same day. Due to the nature of our jewelry, rush orders usually ship within 10 days after the approval of the computer-generated images by the client.

– Promotions

Names by Noush reserves the right to alter or cancel any promotions at any time without notice. If a promotion is being abused, we reserve the right to cancel any order. We also reserve the right to cancel any order.

– Secure payment

Shopping with us is safe. We use a SSL certificate to ensure all transactions are secured. We accept Visa, MasterCard, Discover and American Express. Full payment is due before any order is processed.

– Privacy

We do not share or sell any information you supply to us with a third party. Any information we collect is to allow us to provide you with a better shopping experience and to facilitate the fulfillment of your order.